Frequently Asked Questions

Designed for Parents

Does it cost anything for Crossroads services?

There is no charge for our services. We are non-profit and funded primarily by the Ministry of Children and Youth Services.  We work with children under the age of twelve and their families.

Are you a registered charity?

Yes we are. Our charitable registration number is 134012285 RR0001.

What exactly does the Crossroads Children’s Centre do?

Crossroads provides mental health services to families and children under the age of 12.  Research tells us that when a child’s behavior is challenging, it’s often because they lack the thinking skills to help them manage frustration tolerance and problem solving – much the same way that children with learning disabilities struggle in areas like reading or math.  Crossroads staff are trained to identify which skills are lacking and uses the Collaborative Problem Solving approach to teach them these skills.  This is done in increments the child can handle.

We specialize in behavioral problems and mental health concerns such as aggression, impulsivity, poor social skills, anxiety, sadness, depression, fear, and suicidal thoughts.

We believe that children do well if they can.  When they can’t, we need to understand what is getting in the way of their success (this means crucial thinking skills are not fully developed [lagging]).  We identify the lagging skill and retrain the child so that he or she can do well and assist the family to do the same.  We offer a wide range of services and will work with you to determine which one best fits your family’s needs.

Our services are responsive to your cultural, racial and ethnic interests.  Your diversity is valued and acknowledged, and Crossroads Children’s Centre will be responsive to those needs in planning and delivering services.  Crossroads is a Positive Space where Lesbian, Gay, Bisexual, Trans, Queer, Questioning, Intersex, Asexual, Pansexual, Genderqueer, etc. (LGBTQ+) children and their families are able to access culturally inclusive services with dignity and respect.  Our staff work free from discrimination based on sexual orientation, gender identity, and gender expression.

We believe in always being the best we can be.  Our practices are informed by research and evidence.  We work hard to ensure that our services utilize best practices and produce good outcomes.  We do extensive program evaluation that we would be happy to share with you.

The issue with my child has really just started. How long does it take to receive help from Crossroads?

The wait times for our services varies.  If you would like help right away we suggest you visit our mental health walk-in clinic.  It runs every Wednesday from 9am to noon, and every Thursday from noon to 8pm (you must arrive by 6:30 to be seen).

What do I need to do to access your mental health walk-in clinic?

Just come to our office on Wednesday between 9am and noon, or on Thursday between noon and 6:30pm.    We are located at 1755 Courtwood Crescent.  Here you (and your child if you wish) will meet with a professional that will listen to your concerns and help find solutions. Please call 613-723-1623×333 to find out if there is a wait to be seen.

Following your session at the clinic you may or may not feel the need for our services.

When you visit the walk-in clinic we are required by law to inquire about custody arrangements.  In the event of joint custody, both parents must agree to a child being seen at the clinic. Feel free to contact us if you have any questions:  613-723-1623 x 232.

What do I need to do to get services for my family?

The first step is to contact us for a Choice Appointment.

What is a Choice Appointment?

A Choice Appointment is an opportunity to meet with a mental health professional.  This is typically a phone meeting where the Crossroads worker can:

  • Find out about the mental health problem that you are concerned about.
  • Provide you with enough information to make an informed choice about what to do next.
  • Explain the variety of services and interventions available.
  • Work together to develop a Choice Point.

What is a Choice Point?

A Choice Point is a goal that you want to work towards. Your choices might involve:

  • Group or individual treatment.
  • Appointment times (most often home visits) that fit your schedule.

What happens next?

Soon after your Choice Appointment, you will receive a letter from the Crossroads worker. This letter will review what you have discussed and outline the Choice Point you have reached.

Sometimes the Choice Appointment is enough help for you, if not we will work with you to decide which services make sense.  There are situations where other resources in the community are better suited to your needs. We will advise you, and if Crossroads is your best fit then we will schedule a Partnership Appointment.

What is a Partnership Appointment?

“Partnership” refers to the partnership between you (and your child) and Crossroads Children’s Centre.  This is where we match your situation to the Crossroads worker with the most suitable skills and experience in that area.  This person will become your Key Worker, and together you will develop a schedule for visits.

What if it turns out Crossroads is not the best service for my child and family?

Crossroads works collaboratively with many community partners and we will work with you to find other services that are better suited to your family. There is an online mental health resource directory that is very helpful at www.eMentalHealth.ca.  Ottawa also has a parent navigation service called the Parents’ Lifeline of Eastern Ontario.   It is staffed by parents who have needed help for their child(ren) and have navigated the mental health system.   If you are looking for help understanding mental health services, or need support for yourself, please give them a call at 613-321-3211.  Their email address is info@pleo.on.ca and the website can be found at www.pleo.on.ca.

What programs do you offer?

We provide many home-based services (we work with you and your child right in your home environment).   We have a Day Treatment Program that runs in two Ottawa schools for children who are not managing in a regular school setting.  We provide Wraparound,  TAPP-C  (The Arson Prevention Program for Children) to reduce the risk of fire setting behavior,  and Police Referral services  for children who have been (or are at risk of being) in trouble with the law.  Our School Based Program is offered in ten Ottawa schools and is for children who are typically verbally and/or physically aggressive and oppositional.  We also offer Clinical Services provided by our Child & Family Therapists to provide counseling for children and caregivers, both individually and together, and family therapy.  We also run a Mental Health Walk-in Clinic every Wednesday from 9am to noon, and every Thursday from noon-8pm (you must arrive before 6:30 pm to be seen).

I have two children that could use your services. How does that work?

Only one child per family may be identified as a client.  The second child (or more) will always be considered by Crossroads when working with the one identified client.  Crossroads Children’s Centre believes that it is important to work collaboratively with the whole family.  We will work with you to determine which child is best to refer.

My child has autism. Can Crossroads help him?

We work with children diagnosed with High Functioning Autism (Aspergers).  Please contact our Intake Department at 613-723-1623×232 for more information.

How is my family’s personal information handled?

Privacy of personal information is of the utmost importance at Crossroads Children’s Centre.  We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.  We comply with all privacy legislation (PHIPA).  This means that you guide us in how and when we disclose information.  All exceptions to this will be explained to you in detail before services are offered.

What if my child or family is already involved with another service provider?

Crossroads believes in providing the service that best meets YOUR needs.  That means that if there is another service provider involved, and if you wish, we will work very closely with that person or service to ensure that we are all working together for your child and family.

Driving directions and bus routes to your location?

We are easily accessible from the Queensway.  From the west end of Ottawa:  Exit at Maitland, turn left on Maitland and at the first light turn left onto Woodward Avenue.  The next right is Courtwood Crescent and we’re at 1755.

From the east end:  Exit at Maitland and turn right onto Maitland.  At the 2nd light turn left onto Woodward.  The next right is Courtwood Crescent and we’re at 1755.

For bus routes from your home to the Centre, please contact OC Transpo at 613-741-4390.

What can I (as a parent/caregiver) do for Crossroads? 

Participate fully in groups and counselling.  And please don’t hesitate to ask questions when you have them.  We are here to help you.

Feedback on our services.  Honest and constructive feedback that will allow us to better serve children and families is always welcome.  Following services you will be asked to complete a service evaluation questionnaire and we respectfully request that you take the time to complete and mail this form.

Advocating for children with mental health needs is critical and your added voice would mean a lot.  Please let us know if we can contact you when a parent’s voice is needed.